Today i attended a property where the key had snapped in the cylinder, i checked the cylinder to find the cam had moved round so the key cannot be removed when the door is looked. I informed the customer of the difference of where the cams should be when the key is removed . I fitted a dual finish cylinder and asked the customer to try the door inside and out and she was very happy with the quick services and gave pj locksmiths a good review on facebook
Today i was called to a property where the customer had lost the only key to garage door. I drilled the lock and replaced it . The customer now has 3 new keys and the garage is secure 
I was called to a property in south Ockendon where the door would not lock,I arrived to find the centre case was at fault, I returned with a new centre case but I could not remove the mechanism without forcing it out which may of bent the mechanism. I informed the customer and advised that it would be better to replace the whole mechanism he agreed to this. I returned with tbe new mechanism and tried to remove the old mechanism after some time it came out when I looked who ever fitted the lock had screwed through the back of the case in to tbe door which was why it would not come out. I fitted the new mechanism and the customer said it was better than when he moved in whe
n the flats were Brand new.
Last week a customer asked me to have a look at the handles on the front door, the handle was coming away from the base. The customer asked me to replace the handles as she was concerned the handle would come off in her handle . I ordered the handles in and they arrived today I went to the property to fit them but after unpacking them I noticed they were damaged and informed the customer I could not fit them. I spoke to the supplier and they are sending me a repkacements set
Last week I was called to a property where they was having problem with a very old metal door. I checked the lock to find the lock
breaking up I advised the customer and he asked me to get s price. I spoke to the supplier who informed me it was available I quoted the customer he gave me the go ahead. The lock arrived I returned to the property fitted the new lock and replaced the cylinder as their one was very old and didnt always work. The customer tried the door and was very happy
I was called to a property in south Ockendon by a customer who could not get into his house,the dead bolt was not retracting.I gaind entry to the property checked the cylinder which was fine I then checked the lock case to find that intermittently the lock would not work.The customer informed they had got a temporary lock in it when it went wrong a while ago.i ordered in a new lock case the correct one for the door with I reckon was about 30 years old. Yesterday I fitted it and tbe customer is happy.
I was called to a property in south Ockendon yesterday, the customer was having problems opening the door and the handles were falling apart another locksmith had been to the property that day and for some reason fitted a new barrel and charged the customer £90 when it wasnt the fault.The fault was with the lock case.I ordered the case it arrived today I fitted it today with the new handles and for an old door it works very well and the customer will get a few more years with the door.
If you keep up with locksmith related news then you may have recently heard about the steady rise of national locksmith associations all over the country. National locksmith associations are large organisations that are effectively nationwide call centres. They often operate on the fact that they are a local locksmith by purchasing a website and domain name with a specific location in the title. Little does the customer know that there are hundreds of these ‘local’ websites that will redirect all enquiries to the same company’s call centre. The job is then assigned to a locksmith who is based nearby and who will be able to reach the location in a short amount of time.
So what is the problem with National locksmith associations? Firstly, they take away business from genuine, hard-working local locksmiths. They do this primarily by paying huge sums of money for an advertising campaigns and sponsored search results in Google AdWords, where the more money you pay per click, the greater the chance that you will appear first in search results. Independent locksmith companies are simply unable to compete because their budgets do not allow them to do so, and this results in sponsored results for locksmith terms being occupied almost exclusively by national companies.
In order to finance their spending on advertising, National locksmith associations will charge rather extortionate sums of money for the jobs they perform, often two to three times as much as a local locksmith would normally charge. Furthermore, the locksmith who has performed the work on behalf of the organisation will typically get only a tiny amount of the money paid, the rest going to the company. As a locksmith, if you don’t like it then there is not much that you can do about it. If you are unsatisfied with your pay then the organisation can easily find someone who will be willing to replace you.
The faceless nature of these organisations also means that customer experience is limited to the job and the job alone. There is no real chance of building up a long-lasting relationship with a local locksmith that you can rely on. Once the job is finished and the money is paid then that is that.
National Locksmith Associations will often employ young and inexperienced locksmiths, since they will be the only ones willing to work for them due to their inability to get work otherwise. This means that the locksmith service you receive may often be shoddy and subpar. If you register a complaint then chances are that it will either be ignored completely or will take ages to process, eventually having little to no effect whatsoever.
With a genuine local locksmith like PJ Locksmiths you know where you stand. The rates we charge will always be fair and affordable, we will always arrive on time and do our utmost to ensure great customer service and a job well done. Because we are local, we are able to offer a 24 hour emergency locksmith service in Romford, South Ockendon, Dagenham and any of our other areas of coverage. If you have any complaints or suggestions we will gladly take them on board and appreciate the feedback.
Most locksmiths who go into business independently will have proven years of experience within the industry. With a local locksmith you can forge an authentic, professional relationship, ensuring that friendly assistance is never far away when you need it.
