Last Saturday I was called to property in south Ockendon the customers back door handle was just rotating and not opening the door,I arrived to find the centre case had broken up as I did not have a centre case on the van I fitted an over night lock so the property was secure and ordered in the modified version of the lock which is more robust.I went back to the customers fitted the new mechanism adjusted the centre keep and the customer was very happy
Today I was called to Chadwell heath where a customer was having problems locking and unlocking his front door. After asking the customer what was wrong and looking at the lock the cam on the barrel had spun to the wrong position. I informed the customer and showed him a new cylinder up against his old one. Fitted a new cylinder and another happy customer
fault was the cam on the barrel
Yesterday I was called by a customer who had left her property as usual but returned to find her key would not turn. After asking some questions I came to the conclusion the snib had dropped down on the nightlatch i gave her a price to gain entry she said she would ring around first. She rang me back 20 minutes later and asked I was going to smash the lock off I replied that would be a last resort if I can not open it without any damage. she asked me to go round asap to open the door after setting up the tools she was in with no damage and now new keys,happy customer
I was called to a factory in Tilbury to change the lock on the door,whilst I was the customer asked me to price the cost of fitting new handles as the inside handle was loose. After making some enquiries there are some heavy duty handle available. I told the customer about these and he did not hesitate to say yes I ordered them in and fitted them. The customer was very happy
- I was asked to attend some flats where the tenants were complaining that the communal door could be pushed open from the outside. I arrived to find the electric release on the frame was bent ant the main catch was cracked. I removed the release fitted a new one which I carry on the van,I tested it with a few Tennants all was ok
Yesterday I was called to a property in south Ockendon where the owners were away and friends were looking after their dog.the front door would not open as easily as it should. I arrived to find the latch was not retracting when using the key from the outside. I put a solid spindle in to make it better. I informed the owners of the problem and the price of a new lock system. The owners wanted me to fit a new system as the house was up for sale. I ordered the new system it arrived the next day I fitted it. The friends checked it all was good.
I was called out to a new building estate in Harold Wood where the the customer lost the keys to his letter box.I arrived on site and after trying to pick the lock I decided after talking to the customer to drill the lock.To be honest for a letterbox it took some drilling, once it was open I told the customer I would get a new cylinder in for him I rang all my suppliers and emailed them pictures no one recognised the lock.After trawling though the net I saw one.I rang the company and sent them pictures and they emailed me to say it was one of there’s they informed me it was a very secure barrel with alot of feature as well as being endorsed by the police.I informed the customer of the price supplied and fitted and he gave the go ahead.It arrived yesterday and was fitted today the customers mail is now safe
Yesterday I was called out to a property where the the tenant had left a key on the inside of the door which prevents the key on the outside working. I have been called to this property before with the same problem. The issue with this door is the letter box is down at the bottom of the door which makes gaining entry a problem but with the right tools and a boroscope (camera) the customer was in his property with no damage and no lock change. I advised the customer he would be better having a thumbturn cylinder fitted this will stop this happening as the knob on the inside stops you leaving the key on the inside
Last week I was called to a reasonably new flat in Grays Essex,the tenant had lost the key to one of the tilt and open windows.i took some photos of the handle and made sone enquiries,I informed the tenant of the price and he gave me the go ahead.I orderd the handle in which took a couple of days to arrive. Rang the tenant who asked me to fit it today,I picked the lock open removed the old handle and fitted the new one,the tenant can bow open,close and lock the window
I was called to a property in south Ockendon by a customer who could not get into his house,the dead bolt was not retracting.I gaind entry to the property checked the cylinder which was fine I then checked the lock case to find that intermittently the lock would not work.The customer informed they had got a temporary lock in it when it went wrong a while ago.i ordered in a new lock case the correct one for the door with I reckon was about 30 years old. Yesterday I fitted it and tbe customer is happy.
